A&A Wellbeing officer referral

Abandoned vehicles

About aids and adaptions

About Kingshurst Village Centre

About the project

About us

Accessibility statement

Adapting your home

Advice and support

Advice on your fuel bills

After installation

After we have done the repair

Aids and Adaptions

Annual gas safety check

Annual Report

Annual Report 2019/20

Annual Report 2020/21

Annual Report 2021/22

Annual Report 2022/23

Antisocial behaviour (ASB)

Antisocial behaviour enquiry

Antisocial neighbours


Applicant information

Apply for housing or a move

Apply for Saxon Court

Are you ready?

Armed Forces



Assessment for works


Auckland Hall, Smith’s Wood

Audit & Risk Committee

Avoncroft House

Balliol House

Band A

Band B

Band C2

Band C3

Band D

Band E

Band T

Banding – Prioritising applications

Bangor House

Becoming a Building Safety Advocate

Becoming a leaseholder leaflet

Bedford House

Bedroom Entitlement

Bedroom under-occupancy

Before installation

Benefit changes

Benefit changes FAQs

Benefit limits


Benefits of working for SCH

Best Community/ Shared Garden

Best Floral Display

Best Mini Marvel

Best Traditional Garden

Big Conversation – Staff Survey

Bin chutes


Biomass FAQ’s

Birkbeck House


Board Champion Blog

Budget Sheets and Template Letters

Building Safety Act

Building Safety Advocates (BSA)

Building Safety Advocates Feedback (1 stairwell)

Building Safety Advocates Feedback (2 stairwells)

Building Safety Agreements

Building Safety Form

Bulky Waste Collection Service

Buy a home

Buy your home enquiry


Can we help?

Carbon monoxide

Care and support

Care Leavers

Case studies

Case studies

Catesby House

CC Email Monitoring Form

CC Monitoring Form

CC OOH Monitoring Form

CC Quality Monitoring Form


Central heating

Change of Circumstances

Change of circumstances

Cheshunt House

Chester Court

Citizens Advice Solihull Borough


Clare House


Communal areas

Communal areas – Zero Tolerance Policy

Communal decorating

Communal Gardens

Complaint advocate audit

Complaint Handling Code – Self Assessment 2023

Complaints and compliments

Complaints and customer feedback guidance

Complaints newsletter articles

Complaints performance

Complaints Performance

Complaints Reviewers Form

Complaints survey

Concerns about a neighbour’s property or tenancy

Contact Centre

Contact Centre Issues

Contact us

Contact Us

Contract Telecare Referral


Copyright and Disclaimer

Corporate Social Responsibility

Cost of Living

Cost of Living Support

Credit Union

Customer feedback

Customer Satisfaction


CV template

Cyclical maintenance

Damp and Mould Webinar Registration

Damp, mould and condensation

Darwin House


Data Protection

Dates of Future Meetings

Dave Dalrymple TA Review Form

Daylesford Road and Campden Green Consultation

Daylesford Road and Campden Green Consultation


Delivery Plan 2024/25

Delivery Plan and Future Strategic Vision

DeMontfort House

Digby House

Digital telephone switchover

Dillington House

Direct Debit

Disability symbol

Disabled Facilities Grant

Disabled Facilities Grants – Major Adaptations


Dissatisfied with our service

Dog fouling

Domestic Abuse

Domestic Abuse Support

Domestic Rubbish and Recycling

Don’t evict, let Solihome assist

Downing House

dumped rubbish and fly tipping

Dumped rubbish and fly-tipping

E-scooters, E-bikes and Mobility Scooters

Electrical fires

Electrical safety

Eligible for help?

Employment and skills application

Ending your tenancy

Ending your tenancy FAQs

Energy Bill Rebate FAQ’s

Engagement Enablers

Envelope scheme


Equalities Monitoring Form

Equality and Diversity

Essential repairs

Estate Assistants

Estate inspections

Estates and environment

Estates and environment enquiry

Event Cover

Everyone Matters

Everyone Matters

Everyone Matters – FAQs

Everyone Matters – Test Version

Everyone Matters online form

Executive Leadership Team

Expenditure over £250

Express interest

Express interest in Saxon Court


Falls Safety Package

Falls Team HHA


Feedback form

Financial Difficulties

Financial help

Financial Inclusion

Find a home

Find a home enquiry

Fircroft House

Fire doors

Fire safety

Fire safety

Fire Safety Package

Freedom of information

Frequently Asked Questions

Frequently asked questions


Full Board

Full Board Meeting Papers

Furniture Recycling Project

Future Strategic Vision 2020-2025

Garage enquiry


Garden tools

Gas safety

Gas servicing

Getting involved

Give us feedback


Green Homes and Sustainability

Greyfriars House

Halls for Hire

Handyperson Home Support Service

Handyperson Referral

Help guides

Help with employment


Here2Help Guide

High rise building safety

High rise safety

High rise safety

High rise safety newsletters

High rises


Home Adaptations

Home Contents Insurance

Home fire safety check

Home Hazard Assessment

Home Hazard Assessment Referral

Home Hazard Checks

Home Hazard Checks – Criteria & Equipment

Home Hazard FAQs

Home Hazard Referral

Homeless enquiry



Homelessness Advice

Hospital Discharge

Household Support Grant Request

Housing Ombudsman

Housing Operations Committee

Housing Options

Housing Register

Housing register eligibility

Housing register FAQs

Housing register waiting times

How Biomass works

How does it work?

How much benefit will I lose?

How soon will I be able to move?

How to get involved

How to report ASB

How To Videos

How we spend our money

Human Resources & Remuneration Committee

I am not under-occupying / I do not have spare bedrooms

I am of pension age, will benefit changes affect me?

I can’t afford to stay at home but don’t want to move my children away from their current school. What shall I do?

I can’t afford to stay in my current property but if I move to a private rented property my rent will be higher. What is the sense in that?

I have an attic room that I can’t use as a bedroom

I need an extra room because I have a carer who stays with me overnight

Important information and advice

Improvement works

Improving Neighbourhoods

Improving your home

In the event of a fire

Incentive scheme – prize draw

Inclusive Services Register

Inclusive Services Register Questionnaire

Information Governance


Insurance claims portal information

Investing in Existing and New Homes

Job vacancies


Keble House

Keele House

Keeping Our Customers Safe

Keeping warm

Keeping your home warm

Keysafe HCP CC

Keysafe referral Contact Centre

Keysafe referral form

Kingsgate House

Kingshurst House

Kingshurst update – 1 December 2020

Kingshurst update – 12 July 2021

Kingshurst update – 12 March 2021

Kingshurst update – 14 October 2021

Kingshurst update – 16 July 2021

Kingshurst update – 17 September 2021

Kingshurst update – 2 February 2022

Kingshurst update – 21 September 2021

Kingshurst update – 22 September 2021

Kingshurst update – 29 November 2021

Kingshurst update – 29 October 2021

Kingshurst update – 31 January 2022

Kingshurst update – 6 October 2021

Kingshurst update – 24 February 2022

Kingshurst update – 25 April 2022

Kingshurst update – 28 April 2022

Kingshurst update – 9 March 2022

Kingshurst Village Centre Regeneration

Landlord Information

Large furniture

Latest News

Latest news and updates


Learning from complaints


Leaseholders enquiry

Life at Saxon Court

Life at Saxon Court

Lift replacements

Lift safety

Linacre House


Living with Asbestos


Log a complaint

Looking after your boiler

Make a donation

Making changes to your home

Making changes to your home

Manage your new tenancy using My SCH Account

Managing asbestos in your home

Mansfield House

Media enquiries

Medical assessment enquiry

Medical Form

Meet Becki, our Community Engagement Officer

Meet the Board

Members Only

Mental health

Mental Health Support and Advice Referral Form

Mental Illness

Merton House

Minor Adaptation Request – Advisor Form

Mobility needs

Mobility Scooter – Registration Form

Modern Slavery

Module 1: Money Management

Money advice

Money advice enquiry

Money and debt advice

Mortgage repossession

Most Improved Garden

Moving – leaseholders

Mutual Exchange

My SCH Account

MySCH Account Submission

New Build

Newnham House



Noise nuisance


Online Aids and Adaptations request

Online antisocial behaviour enquiry

Online buy your home enquiry

Online compliment

Online Direct Debit request

Online find a home enquiry

Online garage enquiry

Online general enquiry

Online homeless case enquiry

Online leaseholder enquiry

Online medical assessment enquiry

Online Medical Questionnaire

Online noise nuisance enquiry

Online rent account enquiry

Online repair enquiry

Online tenancy enquiry

Online Wellbeing Enquiry – Existing Customer

Oriel House

Other housing options

Our Accounts

Our aids and adaptation services

Our offices

Our plans

Our Responsibilities

Our responsibilities and your responsibilities





Pay your rent


Pembroke House


Pet nuisance

Photo library

Physical Difficulties

Policies and Procedures

Prepare for your new tenancy

Prison Leavers

Private landlords

Private Renting

Private Sector Leasing (PSL)


Property refusals

Property Values

Q&A test

Re-roofing (flat and pitched)

Redwood House

Registered head office

Rent account enquiry

Rent and payments

Rent free weeks


Repairs and maintenance

Repairs and maintenance enquiry

Repairs you pay for

Repaying Right to Buy discount

Report a repair

Report damp and mould concerns

Report estate issues

Report Fly Tipping

Report noise nuisance

Reporting off-road bikes

Resident Engagement

Responsible persons

Reviewing your case (The ASB Case Review)

Richmond House

Right to Acquire

Right to Buy

Rough Sleepers

Rubbish and recycling enquiry

Safe & Sound Lite Plan

Safe & Sound Plan

Safe and Sound

Safe and Sound Contact Centre Referral

Safe and Sound Referral


Safety in your home

Safety information about your high rise building

Satellite dishes and television

Saxon Court

SCH ASB Handling

SCH Big Conversation Employee Entry

SCH Big Conversation Staff Entry

SCH Community Safety Meeting Details

SCH Safeguarding Meeting Details

SCH The Big Conversation

SCH Training Feedback Form

SCH Update Your Contact Details

SCH Wellbeing

SCH Wellbeing Calendar



SCHAPE Residents’ Panel

SCHAPE reviews and reports


Seasonal Star Nomination

Self install -Customer information

Self-referral form

Selling your Shared Ownership Property

Selwyn House

Service charges

Service Standards

Shared ownership


Sign up

Sign up to stay connected

Site A-Z


Small household items

Smart meters

Smoke alarms

Social Charitable form

Social Housing

Social media



Solihull Village, extra care scheme

Somerville House

Spandrel panels

Spandrel Panels FAQs

Sprinkler and Spandrel Panels Feedback

Sprinkler installation FAQs

Sprinkler installation photos

Sprinkler installation process

Sprinkler installation video


Squatters and subletting

Staying safe during repairs and maintenance

Staying well

Step 1 – How your income is paid to you

Step 2 – Find out how much you owe

Step 3: How much you owe

Step 4 – What debts should you pay first?

Step 5 – Work out your budget

Step 6 – Work out what to pay to non-priority creditors

Step 7 Making offers to non-priority creditors

Summary video

Support services enquiry

Support to Success

Supporting those in Need

Supporting witnesses

TA Review Survey

Tarmac programme

Team of the Year Nomination

Telecare gadgets

Temporary accommodation


Tenant Board Member Vacancy

Tenant Conference 2022

The Duty to Refer

The Prince’s Trust

The SCH Big Conversation

The SCH Big Conversation

The SCH Big Conversation – Staff Survey

Things to consider when you move home

Things to do

Topping up your Biomass meter

Transfer information

Trevelyan House

Under Occupation and Overcrowding

Universal Credit

Upcoming Events

Useful links

Useful links

Useful Telephone Numbers

Video from a Safe and Sound customer

VIP Complaints Form

VIP Roundup 2023

VIP Roundup 2024

VIP Survey – Engagement Framework Review

Virtual Improvement Panel (VIP)

Visiting your home to carry out a repair

Wadham House

Warm places to go and things to do

Warwick Court

Water hygiene

Wedgewood House

Welcome to Solihull Community Housing

Wellbeing Prospect

Wellbeing services enquiry

Westham House

Whar Hall, Solihull

What are Claims Management Companies?

What do I need to do?

What happens at the end of the probationary tenancy period?

What is a Disabled Facilities Grant?

What is a tenancy review?

What is antisocial behaviour?

What is asbestos?

What is disrepair?

What is homelessness?

What is the application process?

What SCH will expect from you

What to do if you smell gas

What to expect when you report ASB

What we will do

What you can expect

What you can expect from our service

When we have to consult

When we will do your repair

Where to get help

Who can apply for a Disabled Facilities Grant?

Who We Are

Why are we launching Everyone Matters?

Will Bryant TA Review Form

Window replacements

Window safety

Window safety

Wingfield House

Woodbrooke House

Work With Us

XL Bully guidance

You are the heart of SCH!

Your Biomass meter

Your home

Your tenancy

Your tenancy enquiry