Our customers are at the heart of everything we do here at SCH. 

Listening to you and improving our services are very important. We are committed to providing you with safe homes and the opportunity to have your voices heard.

Below are areas on the website where you can find out more about getting involved, have your say on our services and see how we are performing throughout the year: 

Customer Complaints

If you are dissatisfied with a service we want to know so we can improve.

Housing Ombudsman

Dissatisfied with our complaint handling?

Complaint Handling Code

The Code became statutory on 1 April 2024


Check out our latest customer feedback results and how we are learning and improving.

Getting involved

Find out how you can get involved to help shape our services.

Safety in your home

Information on how we will work with you to keep your homes safe.

Building Safety Agreements

Specific safety information about your high rise block.

Damp & Mould

Do you have damp and mould concerns? Report them to us today!

Consumer Standards

Read through the new Regulatory Standards for landlords.

Social Housing issues

Understand your rights as a tenant to complain.