Logging a complaint
If you are dissatisfied with a service and wish to make a complaint, you can do so by calling us on 0121 717 1515 or filling in our online complaints form.
Housing Ombudsman
If you are dissatisfied with the way in which you feel your complaint is being handled, you have the right to seek advice from the Local Government Ombudsman, their details are:
Exchange Tower,
Harbour Exchange Square
London
E14 9GE
Tel: 0300 111 3000
