Engagement Enablers are about listening to the diverse voice of our customers, so you can shape and improve our services.
Ways to get involved:
- Performance and Value for Money Champions – you can help monitor our performance information to identify where we are performing well and where improvements might be needed. This will include complaints and assessing value for money.
- Readers’ Group and Editorial Panel – you can review our key communication methods such as SCH News, leaflets and documents. You can also help us review our online communications like the website and social media channels.
- Complaints Advocates – you can help us develop a way to make sure residents are included when we manage and monitor complaints.
- Youth Voice – making sure our young people have an opportunity to share their views and are heard.
- SCH Conversation – a campaign designed to engage as many residents as possible, walking through our neighbourhoods and reaching out to our customers to shape our future delivery plan.
