We are grateful for all the hard work and support our Virtual Improvement Panel (VIP) continue to provide us.

Some of the ways the Panel got involved with us during 2025 so far includes:

  • Resident Endorsed Logo – the chosen logo received an overwhelming majority. This will now be used on all publications where the Panel have had involvement in its design.
  • SCH Big Conversation – the Panel helped us to shape the questions as well as take part in the survey and talk to us while we were out and about. Your feedback has helped us to develop our next Business Plan.
  • Estate Walkabouts – thank you to everyone who joined us on our monthly walkabouts. You have helped us identify issues of concern to you and your neighbours which we have been able to deal with.
  • Building Safety Agreements – feedback from the Panel helped us complete the agreements for all of our high rise building residents.
  • Newsletter – comments the Panel provide help us to ensure that the newsletters have articles that appeal to everyone.
  • Everyone Matters campaign – feedback from the Panel helped us with the design of the materials as well as giving us invaluable feedback about the survey. Thanks to you, the campaign has now begun and the survey is live.

 

We reviewed proposed changes to the Service Standards to ensure they reflect residents’ priorities and needs. We also focused on making sure they are clear and easy to understand for residents.

2025:

  • Mutual exchange and Income Management Policy

2024:
  • Repairs policy
  • Damp and Mould policy
  • Housing Options and Temporary Accommodation service standard
  • Resident Engagement service standard
  • Repairs and Empty Homes service standard
  • ASB & Estates service standard

 

We also received a number of comments and suggestions from the Panel. Here are a few examples:
  • The Panel asked us to send customers useful information as well as surveys. For example, we sent information about the Here2Help pages on Solihull Council’s website that could be of help during the cost of living crisis.
  • We try where possible to set surveys out as a form in which customers can enter their replies. Sometimes we aren’t able to do this, especially if we need to include a document for you to look at. We can adapt things most of the time, so please let us know if you need a different format.

We would like to thank our VIP members for the time you have given, and we look forward to your continued involvement.