If you have an ASB problem, we will support you to resolve it.
We are here to help, and you can easily contact us by phone, email or face to face, in your home or at a convenient location.
Our response time
We will respond in:
- within 1 working day for very serious ASB such as violence and hate crime,
- within 3 working days for serious ASB such as drug misuse or verbal abuse
- within 5 working days for other ASB such as noise, litter and dog fouling
How we will manage your ASB complaint
We will:
- Agree an action plan with you and give you a copy, so you can keep a track on progress.
- Make sure our teams are highly trained and professional when dealing with your ASB complaint.
- Give you the name of a helpful officer who will work with you until your ASB issue is resolved.
- Identify with you, any risks or support needs you have and talk about how best to respond to them.
- Carry out a thorough and fair investigation and always look for solutions.
- Be open and honest with you and focus on what we ‘can do’.
- Keep you informed so you won’t have to chase us. We’ll contact you in the way you asked us to and will agree how often updates should be provided.
- Discuss options such as acceptable behaviour contracts, mediation, or legal action to agree the way forward.
- Work with the police and other agencies so we can resolve your complaint.
- Resolve your problem in a reasonable time and to your satisfaction.
- Only close your complaint after discussing it with you first and confirm reasons in writing.
- Work with partner agencies to support the most vulnerable in communities helping them to feel safer, alongside other support such as money or heating or health advice.
Timescales
We aim to resolve the majority of ASB cases as soon as possible and improve this every year.
Based on our performance in 2023/24 typically we resolve the majority of ASB cases within these timescales:
Very Serious – 18 Weeks
Serious – 16 Weeks
Other – 18 Weeks
How to report ASB
If you need to report ASB, please visit how to report ASB.