We share our performance data to be transparent and give our customers the ability to hold us to account.
This page features a range of information including a look at our Key Performance Indicators in the Strategic Performance Report, how we’re performing against our safety responsibilities in the Building Safety & Compliance Dashboard, and how we perform in our complaints handling with the Complaints Dashboard.
We have a set of Service Standards, and you can find out how we comply with those in the Service Standards Performance Report. The Voice of the Customer Report shares an insight into what our customers are telling us and how we use that feedback to make improvements to our service.
You will also find our latest Tenant Satisfaction Measures (TSMs) and all of our Annual Reports on this page.
Q2 (July - September) at a glance
You can view our latest Strategic Performance Report by clicking here (pdf 443 kB).
You can view our latest Building Safety & Compliance Dashboard by clicking here (pdf 402 kB).
You can see a summary of Q2 below or view the full Complaints Dashboard by clicking here (pdf 143 kB).
You can view our Q2 Voice of the Customer Report by clicking here (pdf 608 kB).
You can view our Q2 Service Standards Performance Report by clicking here (pdf 361 kB).
Historical performance data
You can find previous reports and dashboards for all performance categories by clicking the buttons below:
Strategic Performance
Strategic Performance
Click HereVoice of the Customer
Voice of the Customer
Click HereBuilding Safety & Compliance
Building Safety & Compliance
Click HereService Standards Performance
Service Standards Performance
Click HereComplaints Performance
Complaints Performance
Click HereTenant Satisfaction Measures (TSMs)
Tenant Satisfaction Measures (TSMs)
Click HereAnnual Report
We also produce an Annual Report which gives an overview of our performance throughout the year.
The report looks at the services we provide to our tenants and leaseholders and also explains where our money comes from and where it goes. It is available to view as a PDF document or as an animated video.
You can see all of our Annual Reports by clicking the links below: