There are a lot of things you need to consider when you are moving home.
If you are waiting for a move on the Solihull Home Options website, please take a look at the information below.
This will provide you with a step-by-step breakdown of what you can expect if you are successfully matched to a home.
Applicant information
Transfer information
If you are successfully matched to one of our properties then you will be contacted to complete a pre-tenancy interview.
This is an opportunity for us to get to know you, to confirm your ID and circumstances. We may also complete a budget with you, give advice an information about the property you are matched to and give you details about the tenancy type you will be offered with Solihull Community Housing.
For more information, please see our Prepare for your New Tenancy page.
Most of our properties are advertised during the notice period.
When the keys are returned to us our team will carry out an inspection to identify any repairs. Depending on the works required it may take some weeks or months before they are complete.
The viewing will take approximately 30 minutes. You will have to make a decision at the viewing whether you want to accept or refuse the property.
If you refuse three suitable offers of accommodation, your housing application will be placed in a reduced preference band for 12 months.
If you accept the offer you will usually be expected to move within a week. Therefore, if you notice that you are close to being matched to a property you should consider making moving preparations, such as packing and sorting unwanted items
If you are moving to a new property and you are in receipt of benefits you must notify the agencies that you are moving and re-apply for benefit from your new address.
Your housing benefit or universal credit will usually only be paid on one property at a time, unless there are extreme circumstances which mean that you are responsible for rent on two properties.
You will need to talk to Housing Benefits or Universal Credit about this.
If you are successfully matched to one of our properties or another registered provider, you may be contacted for a pre-vacation visit.
A pre-vacation visit is where one of our officers will visit your home to check all fixtures and fittings are in place and the property has been kept to an acceptable standard.
If your home passes the visit you will then receive an appointment to view your new potential home.
If the visit fails you will have 48 hours to complete the works required and another visit to your home will be made.
If you are unable to complete the work the offer will be withdrawn.
Most of our properties are advertised during the notice period. When the keys are returned to us our team will carry out an inspection to identify any repairs.
Depending on the works required it may take some weeks or even months before they are complete.
The viewing will take approximately 30 minutes.
You will have to make a decision at the viewing whether you want to accept or refuse the property.
If you refuse more than two reasonable offers of accommodation your housing application could be suspended for three months.
If you accept the offer you will usually be expected to move within a week.
Therefore if you notice that you are close to being matched to a property you should consider making moving preparations, such as packing and sorting unwanted items.
You will need to give notice on your current property. This can be taken by the officer when you sign your SCH new tenancy agreement. You can also download a notice form (pdf 297 kB) (pdf 297 kB) or collect one from Solihull Connect.
We will accept one week’s notice for a move to another one of our properties or registered provider.
If you are moving home for any other reason the notice period is 4 weeks from the following Monday.
If you are moving and you are in receipt of benefits you must notify the agencies that you are moving and re-apply for benefit from your new address.
Your housing benefit or universal credit will usually only be paid on one property at a time, unless there are extreme circumstances which mean that you are responsible for rent on two properties.
You will need to talk to Housing Benefits or Universal Credit about this.
You must leave the property completely empty.
All rubbish, carpets, flooring and furniture must be removed. If you do not remove all items we will remove them and recharge you for the cost.
Keys must be returned to one of our Solihull Connect offices or in letterbox at Endeavour House, Meriden Drive Kingshurst B37 6BX before 12pm on the Monday the tenancy ends.