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  • Find a home
    • Find a home
    • Housing Register
    • Homelessness
    • Mutual exchange
    • Saxon Court
    • Other housing options
  • Your home
    • Your home
    • Your tenancy
    • Rent and payments
    • Day-to-day Repairs
    • Damp, Mould and Condensation
    • Safety in your home
    • Major Improvement Works
    • High rises
      • Building Safety Agreements
    • Leaseholders
    • Customer Engagement
    • Buy a home
    • Estates and environment
    • Home Contents Insurance
    • Leaflets
  • Advice and support
    • Advice and support
    • Cost of Living
    • Domestic Abuse Support
    • Money advice
    • Antisocial behaviour (ASB)
    • Safeguarding
    • Solihull Independent Living Service (SILS)
    • Squatters and subletting
    • Your right to an advocate
  • About us
    • About us
    • Work with us
    • Service Standards
    • Policies and procedures
    • Our responsibilities
      • Responsible Persons
    • News
      • Latest News
      • Newsletter
    • Board
    • Strategic Vision & Delivery Plan
    • Executive Leadership Team
    • Performance
    • Information Governance
    • How we spend our money
    • Social Housing Regulation
    • Equality and Diversity
  • Contact us
    • How can we help?
    • Complaints
    • Compliments
    • Social media
    • Contact centre
    • Our offices
    • Halls for hire
  • SCH Online

You are here: Home Customers Your home Rent and payments Arrears

Arrears

You risk losing your home if you fall behind with your rent or mortgage payments.

We are committed to helping you stay in your home and to helping you deal with your arrears or debts.

Our money advice team can help stop customers from becoming homeless due to debt or problems managing money.

If you are having difficulty paying your rent or service charges, please phone us immediately on 0121 717 1515.

 

Council Tax

If you are having difficulty paying your Council Tax please call Solihull Council on 0121 704 8100.

 

Useful links

  • Money advice
  • Solihull Council – housing benefit
  • Gov UK – Universal Credit
  • National Debtline
  • Citizens Advice

Related Documents

  • Income Management Policy September 2025 (pdf 400 kB)
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