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Complaints and compliments

Complaints and Compliments

We are committed to providing the best service we can to our customers.

We want to be told if there has been a problem with a service we have provided or when you are happy with something we have done.

Complaints, compliments and comments are valuable feedback. It gives us a chance to learn and most importantly a chance to improve services.

For more information about making a complaint, please view our Complaints Policy April 2024 (pdf 164 kB)

 

Housing Ombudsman

If you are dissatisfied with the way in which you feel your complaint is being handled, you have the right to seek advice from the Housing Ombudsman, their details are:

PO Box 152
Liverpool
L33 7WQ

Call us on 0300 111 3000

http://www.housing-ombudsman.org.uk

Complaints Policies

 

Complaints information

Log a complaint

Logging a complaint If you are dissatisfied with a service and wish to… Read more

Complaints performance

From the 1 October SCH have followed the new mandatory code published by… Read more

Housing Ombudsman

What is the Housing Ombudsman? The Housing Ombudsman Service is set up by… Read more

Learning from complaints

Complaints are an important part of any Organisations ability to be able to… Read more

Complaints newsletter articles

Complaints newsletter articles Complaints feature heavily in each of our tenant newsletter editions…. Read more

Complaint Handling Code – Self Assessment 2023

Take a look at our Complaints Self Assessment form of how we are… Read more

Complaints and customer feedback guidance

We welcome feedback from our customers on the range of services we deliver… Read more

Board Champion Blog

  Louise Tubbs Hello I’m Louise Tubbs, Tenant Board Member for SCH. I… Read more