Our Service Standards reflect our commitment to you across many different areas of SCH.
They spell out what you can expect from us in some of these key areas. They will tell you how we will act and how we will work to support customers as efficiently as possible.
Our teams have worked with customers to create Service Standards that are clear and relevant. They have been designed following feedback from customers.
You can now view our Service Standards for:
- Damp, Mould and Condensation (pdf 432 kB)
- Empty Homes Lettable Standard (pdf 286 kB)
- Estates and Environment (pdf 11.7 mB)
- Housing Options (pdf 389 kB)
- Repairs and Maintenance (pdf 339 kB)
- Resident Engagement (pdf 469 kB)
- Safer Homes (pdf 1.6 mB)
- Temporary Accommodation (pdf 263 kB)
- Tenancy Management (pdf 280 kB)
We measure our performance against these Service Standards in a quarterly report. You can find those reports on our Performance page.