Our Service Standards reflect our commitment to you across many different areas of SCH.
They spell out what you can expect from us in some of these key areas. They will tell you how we will act and how we will work to support customers as efficiently as possible.
Our teams have worked with customers to create Service Standards that are clear and relevant. They have been designed following feedback from customers.
You can now view our Service Standards for:
- Anti-Social Behaviour (ASB) (pdf 318 kB)
- Empty Homes Lettable Standard (pdf 215 kB)
- Estates and Environment (pdf 30.1 mB)
- Home Options (pdf 247 kB)
- Repairs and Maintenance (pdf 235 kB)
- Resident Engagement (pdf 409 kB)
- Safer Homes (pdf 2 mB)
- Temporary Accommodation (pdf 234 kB)
- Tenancy Management (pdf 252 kB)