Our Customer Contact Centre is open from 9am to 5pm, Monday to Friday.
- Phone: 0121 717 1515
If you call with an emergency outside of our opening hours, you will be transferred to our out-of-hours service. You can report an emergency 24 hours a day.
Alternatively, you can get in touch with us by filling in one of our online forms, and someone will get back to you as soon as possible.
For services provided by Solihull Council, please visit their website or call 0121 704 8001.
About our Contact Centre
In the year 2024-25, our Contact Centre received 111,689 phone calls.
We answered 90,062 phone calls.
The average wait time was 273 seconds.
The satisfaction with our Contact Centre service was 78%.