The Freedom of Information Act 2000 gives the public a general right of access to all types recorded information held by Solihull Community Housing. It excludes personal or commercially sensitive data and information that might prejudice the safety or security of Solihull Community Housing.

This means you can ask to see information that we publish, for example:

  • copies of our newsletters
  • our performance data
  • our policies and procedures.

It covers almost any information we produce that isn’t personal data.

Solihull Community Housing has adopted the Model Publication Scheme 2009 as published by the Information Commissioner. Most of the information referred to in the scheme is available on this website. If you can not find any information referred to in the Model Publication Scheme you should request it via our Solihull Community Housing Contact Centre by contacting us.

Information held by Solihull Community Housing that is not published under this scheme can be requested in writing. Disclosure will be considered in accordance with the provisions of the Freedom of Information Act. 

Email infogov@solihull.gov.uk 

Or write to:

The Corporate Information Governance Team
Corporate Performance, Policy and Information
Solihull Council
Council House
Manor Square

Solihull
B91 3QB


Responding To Requests for Information
Solihull Community Housing will respond to requests within 20 working days.

Disclosure of the information requested will be considered in accordance with the provisions of the Freedom of Information Act.

Charges for Disclosure

A fee may be charged where the time taken to process the request is more than 18 hours. An estimate is agreed with the requestor before work is commenced. Under the Act, fees may be charged in accordance with Fees Regulations in respect of the time spent in efficiently locating or copying records, based on a standard hourly rate.

No charge is made in respect of the time spent by the Department in considering requests.

In cases where information is covered by an exemption, Solihull Community Housing may then be required to consider if the public interest in maintaining the exemption in question outweighs the public interest in disclosure. Information which falls into this category must be disclosed within ‘a reasonable time’.

Further Information
Further information about the Freedom of Information Act 2000 can be obtained by contacting:

The Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113 (local rate) 01625 545 745 (national rate)
Email (online form): https://ico.org.uk/global/contact-us/email/
Website: https://ico.org.uk/