We are currently carrying out essential maintenance to My SCH Account.

You will not be able to report a repair through your account at this time. 

If you have an emergency repair, please contact us on 0121 717 1515. 

For non-emergency repairs, please complete our online repairs form.

Thank you for your patience.

My SCH Account is available for all of our tenants and leaseholders.

It makes it easy for you to access our services 24/7, whenever and wherever is best for you.

The online service will allow you to:

  • Report and check a repair
  • Book/cancel a repair appointment
  • View your rent account details
  • See a breakdown of your current charges
  • See your rent statement
  • Make a payment

Follow the step-by-step guide (pdf 226 kB) (pdf 226 kB) to register with My SCH Account.