Complaints are key to understanding where things have gone wrong. They give us the opportunity to put things right. We also know that learning from complaints is fundamental to improving our services.
Solihull Community Housing (SCH) have a legal responsibility to deliver a complaints service that meets the Housing Ombudsman’s Complaint Handling Code.
The Complaints Dashboard featured on this page shows how we’re performing against the Complaint Handling Code. It also features the learning we’ve made from complaints. This dashboard is updated quarterly.