Building Safety Policies
Other Policies
- Adaptations Policy (pdf 798 kB)
- Antisocial-Behaviour-Policy-October-2021 – amended April 2025 (pdf 607 kB)
- Charging for Repairs Policy (pdf 555 kB)
- Code of Conduct for Contractors (pdf 290 kB)
- Complaints Policy (pdf 184 kB)
- Customer Domestic Abuse Policy – July 2024 (pdf 565 kB)
- Equality, Diversity and Inclusion Policy (pdf 367 kB)
- Former Tenant Arrears Policy (pdf 279 kB)
- Garage Policy (pdf 342 kB)
- Housing Assistance Policy (pdf 557 kB)
- Income Management Policy (pdf 455 kB)
- Managed Buildings Policy (pdf 451 kB)
- Mobility Scooter and E-Transport Policy (pdf 343 kB)
- Neighbourhood Management Policy (pdf 332 kB)
- Policy Approval Process Flowchart – New and Existing Policies – March 2025 (pdf 71 kB)
- Policy Reviews Guidance Notes (pdf 86 kB)
- Pet Policy (pdf 496 kB)
- Prevention of Bribery Policy (pdf 233 kB)
- Private Rented Sector Offer (Discharge) Policy (pdf 407 kB)
- Reasonable Adjustments Policy for Customer Complaints (pdf 405 kB)
- Remedies Policy (pdf 278 kB)
- Responsive Repairs Policy (pdf 307 kB)
- Right to Buy and Right to Acquire Policy (pdf 403 kB)
- Solihull Home Options Allocations Scheme (pdf 664 kB)
- Tenancy Management Policy (pdf 349 kB)
- Tenancy Policy (SCH) (pdf 257 kB)
- Tenancy Policy (SMBC) (pdf 294 kB)
- Tenants Handbook (pdf 919 kB)
- Unreasonable Communication Policy (pdf 343 kB)
Strategies
- Asbestos Management Plan (pdf 502 kB)
- Building Safety Strategy (pdf 565 kB)
- Council Housing Asset Management Strategy (pdf 1.7 mB)
- Customer Experience Strategy (pdf 1.2 mB)
- Customer Experience Strategy (Infographic Summary) (pdf 1.4 mB)
- Knowledge Information and Data Management Strategy (pdf 2.1 mB)
- Voice of the Customer Framework (pdf 904 kB)