If you need help using any of our online services, please call us on 0121 717 1515. You are welcome to nominate a friend or advocate to speak to us on your behalf if that helps you.

You can also visit Connect Offices in Solihull town centre and Chelmsley Wood town centre where staff will be able to help you in person.

The Medical Assessment process will determine the impact that your current housing has on the health of any member of your household. Consideration is given as to whether the overall impact is sufficiently severe to warrant additional priority on medical grounds.

If there is no indication that current housing circumstances may impact adversely on the health of your household, you will be advised of such in writing.
For problems due to neighbour nuisance, repairs or damp please call 0121 717 1515 for advice in the first instance as we may not consider these as medical issues.