Equality and Diversity

We are committed to equality and to making sure that our services are accessible, appropriate and fair to all.

Solihull Community Housing (SCH) delivers housing services on behalf of Solihull Metropolitan Borough Council (SMBC), who are the landlord. We are committed to supporting the Council’s ambitions set out in the Council Plan 2025–2030.

SCH is well placed to understand local communities and their needs and works in partnership with the Council to deliver safe, secure and well-maintained homes.

We recognise that good quality, affordable homes provide the stability needed for people to access employment, training and career opportunities, enhance health and wellbeing, improve life chances and support building brighter futures.

We are committed to ensuring that all residents have equal access our services and that they are treated fairly, with respect and dignity and supported. To achieve this, SCH operates fair and accessible services, policies and procedures and continues to develop initiatives that help us better understand the needs of our customers and analyse fairness and equality.

Through our Everyone Matters programme, we are collecting more information about residents to help identify and remove barriers, make reasonable adjustments to tailor services and meet individual needs when appropriate.

Equality, Diversity and Inclusion (EDI) is embedded in our policies and working practices. We are also strengthening our performance reporting by incorporating EDI measures, so that we can better understand how different groups experience our services and identify areas where we need to improve.

We want to ensure that no section of the community is disadvantaged and that all residents can access the services and support they need fairly and equitably.

By understanding our customers, listening to their experiences and using data to drive improvement, we can continue to deliver services that are inclusive, accessible and responsive to the diverse communities we serve.