From the 1 October SCH have followed the new mandatory code published by the Housing Ombudsman.
The Housing Ombudsman requested that all complaints are formally logged and responded to. As a result of this, we have removed the Stage 0 informal complaints stage from our Complaints Policy.
Please see below our most recent Complaints Performance.
Quarter three complaints performance information - October to December 2023
Number of formal complaints: 123
Number of complaints upheld: 80
Percentage of complaints dealt with on time: 70%
Number of stage 2 complaints: 11
2023
2022
Quarter one complaints performance information – April to June 2022 (png 47 kB)
Quarter two complaints performance information – July to September 2022 (png 48 kB)
Quarter three complaints performance information – October to December 2022 (png 40 kB)
2021
Quarter one complaints performance information – April to June 2021 (png 51 kB)
Quarter two complaints performance information – July to September 2021 (png 53 kB)
Quarter three complaints performance information – October to December 2021 (png 51 kB)
Quarter four complaints performance information – January to March 2022 (png 50 kB)
