As well as setting high standards for ourselves we offer a value-for-money service and provide employment and development opportunities for the local community.

You can find a list of commonly used building safety terms here: A to Z of building safety

Your feedback

The feedback you give helps us improve our services. If you are not satisfied with our service or the quality of the repair we want to know. You may be contacted by our partner BMG, so please share your experiences with them.

 

Report a repair

   If you have something that needs repairing (and it is not an… Read more

Our responsibilities and your responsibilities

The list below shows repairs you are responsible for and what we are… Read more

When we will do your repair

Each repair request is given a priority based on the information you give… Read more

Repairs you pay for

We will ask you to pay for your repair if: we have to… Read more

Visiting your home to carry out a repair

While our staff are in your home please do not smoke. This is… Read more

After we have done the repair

Checking repairs After we have done a repair we may inspect it so… Read more

Making changes to your home

Home improvements As a council tenant you have the right to make improvements… Read more

Disrepair

Disrepair We are aware that Claims Management Companies are approaching our tenants about… Read more

Help guides

Take a look at our help guides in the Related Documents box.  … Read more