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  • Find a home
    • Housing register
    • Homelessness
    • Mutual exchange
    • Saxon Court
    • Other housing options
  • Your home
    • Your tenancy
    • Rent and payments
    • Repairs and maintenance
    • Safety in your home
    • High rises
    • Leaseholders
    • Getting involved
    • Buy a home
    • Estates and environment
    • Home contents insurance
    • Leaflets
  • Advice and support
    • Money advice
    • Antisocial behaviour
    • Safeguarding
    • Wellbeing
    • Aids and adaptions
    • Inclusive Services Register
    • Employment and skills
    • Furniture recycling
    • Squatters and subletting
  • About us
    • Work with us
    • Service Standards
    • Policies and procedures
    • Our responsibilities
    • News
      • Latest news
      • Newsletter
      • Upcoming Events
    • Board
    • More
      • Delivery Plan & Future Strategic Vision
      • Executive Leadership Team
      • Information Governance
      • How we spend our money
      • Performance
      • Coronavirus (COVID-19)
  • Contact us
    • Online
    • Complaints and compliments
    • Social media
    • Inclusive Services Register
    • Contact centre
    • Media enquiries
    • Our offices
    • Halls for hire
  • My SCH Account
  • My Account

You are here: Home Customers Your home Repairs and maintenance

Repairs and maintenance

Repairs update We are continuing to work through the repairs that were placed on hold or delayed during the national lockdowns and Covid-19 restrictions. If you are reporting repairs, we are sorry that you may be waiting longer than usual to have them completed. Please be assured that we are doing all that we can to complete all repairs as quickly as possible and return to normal levels of service. Thank you for your continued patience.

 

We aim to give a high quality customer-focused repairs and maintenance service working with several partner organisations.

As well as setting high standards for ourselves we offer a value-for-money service and provide employment and development opportunities for the local community.

 

Your feedback
The feedback you give helps us improve our services. If you are not satisfied with our service or the quality of the repair we want to know. You may be contacted by our partner BMG, so please share your experiences with them.

 

 

 

Related Documents

  • Biomass Heating and Hot Water User Guide (pdf 2.6 mB)
  • Handy hints for householders (pdf 10.4 mB)

Staying safe during repairs and maintenance

We have put safety measures in place to keep you and our staff… Read more

Our responsibilities and your responsibilities

Repairs update We are continuing to work through the repairs that were placed… Read more

Repairs you pay for

We will ask you to pay for your repair if: we have to… Read more

When we will do your repair

Each repair request is given a priority based on the information you give… Read more

Visiting your home to carry out a repair

While our staff are in your home please do not smoke. This is… Read more

After we have done the repair

Checking repairs After we have done a repair we may inspect it so… Read more

Making changes to your home

Home improvements As a council tenant you have the right to make improvements… Read more

Essential repairs

Repairs update We are continuing to work through the repairs that were placed… Read more

Report a repair

Repairs update We are continuing to work through the repairs that were placed… Read more

Help guides

Take a look at our help guides below.   Tenants’ Handbook    … Read more

Damp, mould and condensation

What is condensation? Condensation happens when moisture in warm air comes into contact… Read more

Solihull Community Housing

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