Do...
Don't...
Remember...
Do...
- Be courteous, calm and polite
- Choose a convenient time for everyone. Avoid meal times or late at night
- If you get on with your neighbour and the problem is noise, invite them round to your house to hear this
- Describe the problem and give examples of how you have been disturbed
- Keep to the relevant issues
- Allow them to express their views
- Be open to suggestions for resolving the problem
- Come to an agreement that is suitable to all
- Avoid exaggerating the problem
Don't...
- Retaliate – this will worsen the problem and increase tension
- Go round when you are angry
- Never use threatening behaviour. If this is used against you, walk away immediately
- Become involved in an argument
- Go round to make them apologise
- Drag up every other issue you may have with your neighbour
- Avoid ganging up on your neighbour, if others are affected by the behaviour ask one of them to accompany you
- Go round when the nuisance is occurring unless you feel the situation is safe enough to approach your neighbour
Remember...
- If you go round on your own, let someone know where you are going
- The other option is to write to your neighbour, but keep a copy for your records as it is useful evidence
- Before you approach your neighbour, think about the risk to your personal safety and property
If your attempts to resolve the problem are unsuccessful, or you feel uncomfortable about approaching your neighbour, then you can report the behaviour by: