Dissatisfied with our service - Solihull Community Housing

Please be aware that our online submission forms are currently unavailable. We are working to fix this. In the meantime, if you have any questions, please call us on 0121 717 1515.

Your details

Name *

First

Last

Address *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Phone *

Email *

You can appoint an advocate to act on your behalf. We will require your consent to communicate with your advocate and to allow us to fully disclose information in relation to your complaint. Please provide your advocate’s full name, contact number and email address.

We will call you to confirm these details before discussing the complaint with your advocate.

Please select whether you would like us to communicate with an advocate on your behalf regarding your complaint *

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No

Your enquiry

Why are you dissatisfied? *

What would you like to happen? *

Please detail the service you wish to make a complaint about: *

Please summarise the reason for your complaint: *

Please summarise what you would like to happen or how you feel your complaint could be resolved: *

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GDPR Statement - The information you provide will be used to assist us in understanding your enquiry. We may also use it to communicate with you and provide the services you need or are entitled to receive and to monitor our performance in providing services to you; to gather statistical information to allow us to plan future provision of services and to obtain your opinion about our services. We may share data with other council services & partner organisations to ensure records are kept accurate and to identify services or benefits you may be entitled to or interested in. It is therefore very important that you notify us if any of the information you have provided changes at any time. We may also need to share your information for the prevention and detection of fraud and/or other crimes or as the law requires. If you would like to learn more about how Solihull Community Housing uses personal data please refer to our Privacy Notice on the website.