What is the Housing Ombudsman?
The Housing Ombudsman Service is set up by law to look at complaints about the housing organisations that are registered with the Housing Ombudsman. The service is free, independent and impartial.
The Housing Ombudsman resolve disputes involving the tenants and leaseholders of social landlords (housing associations and local authorities). Residents and landlords can contact the Ombudsman at any time for support in helping to resolve a dispute.
Complaint Handling Code
The Housing Ombudsman published a new Complaint Handling Code in July 2020. It sets out good practice that will allow landlords to respond to complaints effectively and fairly.
The purpose of the Housing Ombudsman’s Complaint Handling Code is to enable landlords such as us, Solihull Community Housing, to resolve complaints raised by their residents quickly and to use the learning from complaints to drive service improvements
Following a review one year after the code was introduced, provisions have been strengthened to support a positive complaint handling culture. You can learn more about this through the Housing Ombudsman’s podcast.
How do I contact the Housing Ombudsman?
If you are dissatisfied with the way in which you feel your complaint is being handled by us, you have the right to seek advice from the Housing Ombudsman, their details are:
PO Box 152
Liverpool
L33 7WQ
Call us on 0300 111 3000
