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Complaints

Complaints

We are committed to providing the best service we can to our customers.

We want to be told if there has been a problem with a service we have provided or when you are happy with something we have done.

Complaints are valuable feedback. They gives us a chance to learn and most importantly a chance to improve our services.

For more information about making a complaint, please view our Complaints Policy April 2024 (pdf 184 kB)

 

Housing Ombudsman

If you are dissatisfied with the way in which you feel your complaint is being handled, you have the right to seek advice from the Housing Ombudsman, their details are:

PO Box 1484
Unit D
Preston
PR2 0ET

Email: info@housing-ombudsman.org.uk

Website: http://www.housing-ombudsman.org.uk/contact-us/ 

Phone: 0300 111 3000

Phonelines are open Monday to Friday 9am to 5pm.

http://www.housing-ombudsman.org.uk/residents/make-a-complaint/

Complaints Policies

 

Complaints information

Log a complaint

Logging a complaint If you are dissatisfied with a service and wish to… Read more

Housing Ombudsman

What is the Housing Ombudsman? The Housing Ombudsman Service is set up by… Read more

Complaints Annual Report 2024

The Housing Ombudsman Service requires all landlords to produce an Annual Report. We… Read more

Complaint Self Assessment Form 2024

We are working hard to improve our Complaints process. It is important that… Read more

Learning from complaints

Complaints are an important part of any Organisations ability to be able to… Read more

Complaints performance

From the 1 October SCH have followed the new mandatory code published by… Read more

Complaints and customer feedback guidance

We welcome feedback from our customers on the range of services we deliver… Read more

Complaints newsletter articles

Complaints newsletter articles Complaints feature heavily in each of our tenant newsletter editions…. Read more

Board Champion Blog

  Louise Tubbs Hello I’m Louise Tubbs, Tenant Board Member for SCH. I… Read more