Complaints

We are committed to providing the best service we can to our customers.

We want to be told if there has been a problem with a service we have provided or when you are happy with something we have done.

Complaints are valuable feedback. They gives us a chance to learn and most importantly a chance to improve our services.

For more information about making a complaint, please view our Complaints Policy (pdf 184 kB).

You can also see how we’re performing by viewing our Complaints Dashboards.

Housing Ombudsman

The Housing Ombudsman provides a free, independent and impartial service for tenants who feel their landlord has not handled their complaint properly. All landlords must manage complaints in line with the Housing Ombudsman’s Complaint Handling Code.

If you’ve already raised a complaint with us and you’re unhappy with how we dealt with it or the outcome, you can take your case to the Housing Ombudsman.

How to Contact the Housing Ombudsman

• Online: Complete their online complaint form http://www.housing-ombudsman.org.uk/residents/make-a-complaint
• Email: info@housing-ombudsman.org.uk
• Phone: 0300 111 3000 (Phonelines are open Monday to Friday 9am to 5pm.)

• Post:
  Housing Ombudsman Service
  PO Box 1484
  Unit D
  Preston
  PR2 0ET

If you aren’t a tenant, but you’ve received a service from SCH, you may need to contact the Local Government Social Care Ombudsman (LGSCO) if you aren’t happy with how we’ve handled your complaint.

How to contact the LGSCO

Online: visit, How to Complain – Local Government and Social Care Ombudsman

Phone : 0300 061 0614

Post : download the complaint by post form, and send to:

Local Government and Social Care Ombudsman
PO Box 4771
Coventry
CV4 0EH