Complaints

We are committed to providing the best service we can to our customers.

We want to be told if there has been a problem with a service we have provided or when you are happy with something we have done.

Complaints are valuable feedback. They gives us a chance to learn and most importantly a chance to improve our services.

For more information about making a complaint, please view our Complaints Policy April 2024 (pdf 184 kB).

For information on how quickly we respond to customer complaints please read our Service Standards (pdf 88 kB).

Housing Ombudsman

If you are dissatisfied with the way in which you feel your complaint is being handled, you have the right to seek advice from the Housing Ombudsman, their details are:

PO Box 1484
Unit D
Preston
PR2 0ET

Email: info@housing-ombudsman.org.uk

Website: http://www.housing-ombudsman.org.uk/contact-us/ 

Phone: 0300 111 3000

Phonelines are open Monday to Friday 9am to 5pm.

http://www.housing-ombudsman.org.uk/residents/make-a-complaint/