Leaseholders

Your lease agreement is a legal document that sets out the relationship between us and you.

Your lease tells you:

• how long your agreement lasts
• what we are responsible for
• what you are responsible for
• how we work out charges for common repairs and services
• the amount of ground rent you need to pay.

You must comply with the covenants and conditions set out in your lease, including those relating to the landlord, your neighbours and the management of the building or estate, where applicable.

Our responsibilities are set out in the lease and are governed by law.

We are responsible for:

• giving you an estimate of your service charges before the start of each financial year
• notifying you of your actual service charges after the end of each financial year
• consulting you on major work and services, before inviting estimates from contractors and awarding contracts
• informing you of any rechargeable costs we have incurred, within 18 months of incurring them
• repairing and maintaining the structure and exterior of your block, including external windows
• providing repairs and services to common areas
• repairing and maintaining any communal equipment in your property, for example heating appliances, waste disposal units and door entry systems
• requiring other leaseholders to agree to similar terms to those in your lease

You can find information about a number of leaseholder issues including service charges and independent advice on the GOV.UKwebsite.