Logging a complaint
If you are dissatisfied with a service and wish to make a complaint, you can do so by calling us on 0121 717 1515 or filling in our online complaints form.
Housing Ombudsman
If you are dissatisfied with the way in which you feel your complaint is being handled, you have the right to seek advice from the Housing Ombudsman, their details are:
PO Box 1484
Unit D
Preston
PR2 0ET
Email: info@housing-ombudsman.org.uk
Phone: 0300 111 3000
Phonelines are open Monday to Friday 9am to 5pm.