From the 1 October 2022, SCH have followed the new mandatory code published by the Housing Ombudsman.
The Housing Ombudsman requested that all complaints are formally logged and responded to. As a result of this, we have removed the Stage 0 informal complaints stage from our Complaints Policy.
Please see below our most recent Complaints Performance.
Quarter two complaints performance information - July to September 2025
Number of stage 1 complaints: 125
Number of complaints upheld: 58
Percentage of complaints dealt with on time: 91%
Number of stage 2 complaints: 35
2025/26
2024/25
- Quarter 1 complaints performance information – April to June 2024 (png 37 kB)
- Quarter 2 complaints performance information – July to September 2024 (png 41 kB)
- Quarter 3 complaints performance information – October to December 2024 (png 44 kB)
- Quarter 4 complaints performance information – January to March 2025 (png 161 kB)
2023/24
- Quarter 2 complaints performance information – July to September 2023 (png 42 kB)
- Quarter 3 complaints performance information – October to December 2023 (png 41 kB)
- Quarter 4 complaints performance information – January to March 2024 (png 41 kB)
2022/23
- Quarter 1 complaints performance information – April to June 2022 (png 47 kB)
- Quarter 2 complaints performance information – July to September 2022 (png 48 kB)
- Quarter 3 complaints performance information – October to December 2022 (png 40 kB)
2021/22
- Quarter 1 complaints performance information – April to June 2021 (png 51 kB)
- Quarter 2 complaints performance information – July to September 2021 (png 53 kB)
- Quarter 3 complaints performance information – October to December 2021 (png 51 kB)
- Quarter 4 complaints performance information – January to March 2022 (png 50 kB)
