From the 1 October 2022, SCH have followed the new mandatory code published by the Housing Ombudsman.
The Housing Ombudsman requested that all complaints are formally logged and responded to. As a result of this, we have removed the Stage 0 informal complaints stage from our Complaints Policy.
You can see the latest details about our complaints performance by visiting our Performance homepage.
Below you will find historic complaints performance infographics from previous years.
2025/26
- Quarter 1 complaints performance information – April to June 2025 (jpg 139 kB)
- Quarter 2 complaints performance information – July to September 2025 (jpg 249 kB)
- Quarter 3 complaints performance information – October to December 2025 (jpg 266 kB)
- Quarter 4 complaints performance information – January to March 2026 (jpg 266 kB)
2024/25
- Quarter 1 complaints performance information – April to June 2024 (png 37 kB)
- Quarter 2 complaints performance information – July to September 2024 (png 41 kB)
- Quarter 3 complaints performance information – October to December 2024 (png 44 kB)
- Quarter 4 complaints performance information – January to March 2025 (png 161 kB)
2023/24
- Quarter 2 complaints performance information – July to September 2023 (png 42 kB)
- Quarter 3 complaints performance information – October to December 2023 (png 41 kB)
- Quarter 4 complaints performance information – January to March 2024 (png 41 kB)
2022/23
- Quarter 1 complaints performance information – April to June 2022 (png 47 kB)
- Quarter 2 complaints performance information – July to September 2022 (png 48 kB)
- Quarter 3 complaints performance information – October to December 2022 (png 40 kB)
2021/22
- Quarter 1 complaints performance information – April to June 2021 (png 51 kB)
- Quarter 2 complaints performance information – July to September 2021 (png 53 kB)
- Quarter 3 complaints performance information – October to December 2021 (png 51 kB)
- Quarter 4 complaints performance information – January to March 2022 (png 50 kB)
