Policies and Strategies

Building Safety Policies

• • • Asbestos Management Plan (pdf 502 kB)
    • Asbestos Policy (pdf 634 kB)
    • Damp, Mould and Condensation Policy (pdf 311 kB)
    • Electrical Safety Policy (pdf 647 kB)
    • Fire and Building Safety Policy (pdf 332 kB)
    • Gas Safety Policy (pdf 378 kB)
    • Lift Safety Policy (pdf 327 kB)
    • Mandatory Occurrence Reporting Policy (pdf 1.1 mB)
    • No Access Policy (pdf 600 kB)
    • Water Safety Policy (pdf 371 kB)

Housing and Neighbourhoods Policies

• • • Antisocial Behaviour (ASB) Policy (pdf 530 kB)
    • Customer Domestic Abuse Policy (pdf 565 kB)
    • Former Tenant Arrears and Credit Policy (pdf 297 kB)
    • Garage Management Policy (pdf 620 kB)
    • Housing Allocation Scheme (pdf 1 mB)
    • Income Management Policy (pdf 248 kB)
    • Mobility Scooter and E-Transport Policy (pdf 343 kB)
    • Mutual Exchange Policy (pdf 404 kB)
    • Neighbourhood Management Policy (pdf 332 kB)
    • Pet Policy (pdf 975 kB)
    • Private Rented Sector Offer (Discharge) Policy (pdf 407 kB)
    • Right to Buy and Right to Acquire Policy (pdf 403 kB)
    • Tenancy Management Policy (pdf 349 kB)
    • Tenancy Policy (SMBC) (pdf 294 kB)

Other Policies

• • • Adaptations Policy (pdf 559 kB)
    • Code of Conduct for Contractors (pdf 290 kB)
    • Complaints Policy (pdf 184 kB)
    • Equality, Diversity and Inclusion Policy (pdf 1.2 mB)
    • Housing Assistance Policy (pdf 557 kB)
    • Managed Buildings Policy (pdf 451 kB)
    • Reasonable Adjustments Policy for Customer Complaints (pdf 405 kB)
    • Remedies Policy (pdf 278 kB)
    • Responsive Repairs Policy (pdf 308 kB)
    • Unreasonable Communication Policy (pdf 343 kB)
    • Voids Policy 2025 (pdf 323 kB)
    • Vulnerability and Additional Needs Policy (pdf 246 kB)