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Solihull Community Housing Site

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Emergency repairs

Emergency repairs

If your repair is not an emergency, go to the section about reporting a repair.

If you have an emergency outside of office hours please ring 0121 717 1515 and your call will automatically be transferred to our out-of-hours service.

Our out-of-hours service will only respond to emergencies.

What is an emergency?

An emergency is an unexpected event that demands immediate action. We define it as a situation which, if not dealt with before the start of the next period of working hours, would:

  • put people in danger
  • make a property unsafe or insecure
  • cause damage to the property or make existing damage worse
  • create unreasonable risk, suffering or difficulty.

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