If your repair is not an emergency, go to the section about reporting a repair.
If you have an emergency outside of office hours please ring 0121 717 1515 and your call will automatically be transferred to our out-of-hours service.
Our out-of-hours service will only respond to emergencies.
What is an emergency?
An emergency is an unexpected event that demands immediate action. We define it as a situation which, if not dealt with before the start of the next period of working hours, would: