Solihull Community Housing
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  • About us
    • Board
    • Executive Leadership Team
    • News and Events
    • Our Responsibilities
    • Service Standards
    • More
      • Policies and Procedures
      • Information Governance
      • How we spend our money
      • Performance
      • New Build
      • Other Services
      • Coronavirus (COVID-19)
  • Customers
    • Find a home
    • Your home
    • Rent and payments
    • Money advice
    • Repairs and maintenance
    • Homelessness
    • More
      • Antisocial behaviour
      • Estates and environment
      • Buy a home
      • Safety in your home
      • Leaseholders
      • Getting involved
      • Publications
      • Complaints and compliments
  • Work With Us
    • Jobs
      • Job vacancies
      • Disability symbol
    • Procurement
    • Private landlords
    • Insurance claims portal information
  • Contact Us
  • My Account
  • My SCH Account

You are here: Home Customers Repairs and maintenance

Repairs and maintenance

 

We aim to give a high quality customer-focused repairs and maintenance service working with several partner organisations.

As well as setting high standards for ourselves we offer a value-for-money service and provide employment and development opportunities for the local community.

Your feedback
The feedback you give helps us improve our services. If you are not satisfied with our service or the quality of the repair we want to know. You may be contacted by our partner BMG, so please share your experiences with them.

 

 

Related Documents

  • Biomass Heating and Hot Water User Guide
  • Handy hints for householders

Staying safe during repairs and maintenance

We have put safety measures in place to keep you and our staff… Read more

Our responsibilities and your responsibilities

The list below shows repairs you are responsible for and what we are… Read more

Repairs you pay for

We will ask you to pay for your repair if: we have to… Read more

When we will do your repair

Each repair request is given a priority based on the information you give… Read more

Visiting your home to carry out a repair

While our staff are in your home please do not smoke. This is… Read more

After we have done the repair

Checking repairs After we have done a repair we may inspect it so… Read more

Making changes to your home

Home improvements As a council tenant you have the right to make improvements… Read more

Essential repairs

Listed below are essential repairs we will attend to: Total loss of electric… Read more

Report a repair

If you have something that needs repairing (and it is not an emergency)… Read more

Help guides

Take a look at our help guides below. Related Documents Biomass Heating and… Read more

Solihull Community Housing

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