Our Voice of the Customer Reports are designed to offer insights into what’s working well at Solihull Community Housing, the feedback we’ve received from our customers, and the steps we’re taking to continually improve our services.
The feedback we receive comes from many places. This includes contact centre calls, complaints, councillor enquiries, social media, and engagement activities like the SCH Big Conversation and the SCHape Panel.
If you’d like to get involved and share your voice, visit our Customer Engagement page or fill out this form and someone will be in touch.