Our Safe and Sound plans are available as part of our Solihull Independent Living Service (SILS).

They include a 24/7 pendant alarm service, giving you and your loved ones peace of mind.

We offer a range of plans to suit your needs. You can find out more below. 

How it works

Our Safe and Sound plans include:

  • 24/7 monitoring service in the UK
  • fast connection via a digital unit – no phone line needed
  • different installation options depending on your needs

Step 1 – Wear your pendant

Your pendant can be worn either round your neck or wrist.

Step 2 – Press your pendant

If you need to summon help due to having a fall or feeling unwell, all you need to do is press your pendant.

Step 3 – A friendly voice

You will be connected via your unit speaker to a trained operator who will assess the situation to decide what support or help is needed.

Step 4 – What action is taken

The operator will either call your nominated responders, or an ambulance. They will then either let your next of kin know or give you advice.

If you cannot hear the operator, or the operator cannot hear you, please do not worry.  This will be treated as a ‘no reply’ and we will automatically call your nominated responders to come to your home.

How to access this service

To access our Safe and Sound Plans, you can:

Our Plans:

Safe and Sound Lite + pendant – £5.74 a week
  • Unlimited alarm calls
  • Lifetime warranty
  • Waterproof pendant you can wear around your neck or wrist
  • Personalised plan tailored to your needs
  • Nominate family or friends to be responders
  • Additional gadgets are available such as falls detectors for an extra £1.25 per week
Set up cost: £57.63
Weekly Plan: £5.74
 
Safe and Sound Plan + pendant – £8.74 a week

Everything included in our Safe and Sound Lite Plan plus:

  • 24/7 responder service for a no reply, responding within 45 minutes
  • Optional welfare call
  • Signpost to other services to promote your health and wellbeing
  • Detail of groups and activities in your local area
  • An assessment of your home to identify if other aids and adaptations could be of help
Set up cost:  £57.63
Weekly Plan: £8.74

To make a referral please complete our online form or for more information call us on 0121 717 1517

Installation Options:

Self installation

Self installation is available for both our Safe and Sound plans, but includes the pendant only.

You will need to pay a one-off fee of £56.63

You can read the Service Agreement (pdf 1.2 mB) for more details.

How to order

To order your alarm, please complete our Customer Information Form. We will then contact you within 48 hours to take the installation payment and arrange delivery.

Setup

Your equipment and personalised plan will be set up before delivery.

Connect your alarm using our instructions (pdf 1.3 mB) and test it works by pressing the pendant.

Assisted installation

Assisted installation is available for all our equipment.

How to order

To order your alarm using assisted installation, you can:

We will then contact you to talk through the available options and arrange a visit to your home.

You will need to pay a one-off fee of £115.26

Setup

Your equipment will be set up before we attend your home.

When we come to install the equipment, we will talk through the service and answer any questions you have. We will also conduct any tests and create a tailored plan with the following information:

  • responder details
  • medical information
  • GP detials
  • Next of Kin details

During our visit, we can conduct a free Home Hazard Assessment to identify if you would benefit from any additional aids and adaptations.

Additional packages

Once you have signed up to one of our Safe and Sound plans, you will have access to a range of add-on packages and equipment including: 

"It’s an absolute brilliant service you offer – I cannot thank you enough!! You have all been fantastic."
"Thanks ever so much to the coordinator who directed me to the right team to get my moms roof, light and radiator fixed and has also booked moms rails in to be fitted so quickly."
"Absolutely outstanding service received from the SILS Officer who attended."
"The SILS Officer went to a great deal of effort to carefully explain and demonstrate the equipment involved. They were both extremely polite, empathetic and helpful. The whole installation experience was straightforward and easy to understand."
"My mom pressed her pendent twice during the night when feeling unwell and both times the daughter was contacted by the team to attend and check on her mother. The system is excellent and without it she wouldn’t have reassurance for her mothers safety."
"The SILS handyperson did a very good job fitting grab rails, he was very polite and tidy."
"Because of your help mom has been able to remain at home for so long. She said well done and thank you to you all."
"I just wanted to express my very grateful thanks to you and your team for great communication and reliability in setting up the Safe and Sound system for mum. It couldn’t have been easier. The SILS Officer and Handyperson arrived exactly at the time agreed and were polite and highly professional throughout the process."

Click the below tiles for more information on Safe and Sound installation FAQs, case studies and more:

Installation FAQs

Here are some questions on before and after your alarm installation.
Click Here

SILS Case Studies

Take a look and see how our services could support you or a loved one.
Click Here

Digital Switchover

As the world moves to a digital era, the telephone infrastructure must too.
Click Here