SCHAPE is short for Solihull Community Housing Achieving Performance Excellence.
Joining this panel will allow you to learn all about SCH. The panel hold us to account, review our services, examine our performance and suggest changes to the services we deliver to our committees.
The panel meet on a regular basis and work with us to identify service areas to review, using our new service standards, to identify areas where we might not quite come up to scratch. The reviews are in-depth and the panel carry out around three service reviews a year, where they set out what needs to be improved and how we might do it.
Once the changes have been put into place you will have the opportunity to make sure we have improved and done what we said we would do.
We are always looking for residents to become our partners to help us improve and build on our services. If you are interested in any of our key service areas, please get in touch.
This role requires a bit of time and commitment. However, we will help you to develop your skills and knowledge through ongoing support and training. This will help you to build your confidence to carry out this demanding yet rewarding role.
Meet our SCHAPE Panel members (from top left) Denis, Dale, Susan, Sylvia, Dan, Louise, Thelma and Michelle.
