Solihull Community Housing has to meet standards set by the Government’s Regulator of Social Housing which help to make sure customers are provided with safe, well-maintained homes and receive high-quality services.
These are called Consumer Standards and they are made-up of four parts:
- Safety and Quality Standard – Providing safe, good quality homes with good quality services
- Transparency, Influence and Accountability Standard – Treating tenants with fairness and respect so they can access services, raise concerns, influence decision making and hold landlords to account
- Neighbourhood and Community Standard – Landlords engaging with relevant parties so tenants can live in safe well-maintained neighbourhoods and feel safe in their homes
- Tenancy Standard – Providing fair allocation and letting of homes and management of tenancies
You can read more about the social housing standards that tenants can expect from their landlord at http://www.gov.uk/guidance/regulatory-standards