As with all homelessness, please contact us as soon as you know you are at risk of becoming homeless.

It is recognised that ex-servicemen and women are at risk of becoming homeless when leaving the service of the British Armed Forces. Defence Transition Services (DTS) provide holistic support to service leavers who will face challenges before, through and beyond transition.They provide a safety net of support, smoothing and facilitating access to the most appropriate help and advice available. They support individuals and/or their families from two years before, through to two years after transition as necessary. Please visit: http://www.gov.uk/guidance/getting-additional-support-when-leaving-the-armed-forces for more information.

If you are a serving member of the British Armed Forces due to be discharged (for any reason), are a family member of serving personnel or a veteran and need help to source accommodation or have other issues, such as health, debt or unemployment, please complete and submit a DTRP Self-referral form on the DTS webpage.

As a leaver of the British Armed Forces you do not have to have a local connection to join the housing register, and you may qualify for additional priority on the housing register depending on your individual circumstances. Contact us as soon as you can for additional advice and assistance 0121 717 1515 Option 2.

There are a number of organisations providing support for veterans. A good starting point is the Veteran Gateway which has a link to a directory of support in your area:  https://www.gov.uk/support-for-veterans or you can contact them on 08‍08 80‍2 12‍12.

For further support you can contact:
For urgent help:

Please contact 0800 260 6780, Monday-Friday 9am-5pm

You can contact the Solihull branch directly on 0204 566 9116

Housing Options:
  • OpFortitude – a centralised referral pathway into veteran supported housing for individuals, please contact them on 0800 9520774
  • Haig Homes (families)
    Housing Association rented accommodation throughout the country, mostly for families. Visit their website http://www.haighousing.org.uk/, or call them on 02086855777
If you have an enquiry about:
  • Your Service Family Accommodation, please contact Pinnacle on: 0800 031 8628
  • Forces Help To Buy, contact Joint Personnel Administration Centre (JPAC) Helpline on 0800 085 3600 
  • Issues with Loss of Entitlement/Notice to Vacate SFA or if you need a reference for housing, these should be addressed to DIO at this link: DIORDAccn-LOETeam@mod.gov.uk
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