Building Safety Policies
- Asbestos Management Plan (pdf 1 mB)
- Asbestos Policy (pdf 244 kB)
- Damp, Mould and Condensation Policy (pdf 214 kB)
- Electrical Safety Policy (pdf 391 kB)
- Fire and Building Safety Policy (pdf 268 kB)
- Gas Safety Policy (pdf 248 kB)
- Lift Safety Policy (pdf 249 kB)
- Mandatory Occurrence Reporting Policy (pdf 2.4 mB)
- No Access Policy (pdf 345 kB)
- Water Safety Policy (pdf 250 kB)
Housing and Neighbourhoods Policies
- Antisocial Behaviour (ASB) Policy (pdf 702 kB)
- Customer Domestic Abuse Policy (pdf 310 kB)
- Former Tenant Arrears and Credit Policy (pdf 327 kB)
- Garage Management Policy (pdf 370 kB)
- Housing Allocation Scheme (pdf 1.2 mB)
- Income Management Policy (pdf 400 kB)
- Mobility Scooter and E-Transport Policy (pdf 395 kB)
- Mutual Exchange Policy (pdf 935 kB)
- Pet Policy (pdf 829 kB)
- Right to Buy and Right to Acquire Policy (pdf 439 kB)
- Tenancy Policy (SMBC) (pdf 411 kB)
Other Policies
- Adaptations Policy (pdf 561 kB)
- Code of Conduct for Contractors (pdf 622 kB)
- Complaints Policy (pdf 386 kB)
- Equality, Diversity and Inclusion Policy (pdf 1.3 mB)
- Housing Assistance Policy (pdf 683 kB)
- Managed Buildings Policy (pdf 570 kB)
- Reasonable Adjustments Policy for Customer Complaints (pdf 268 kB)
- Remedies Policy (pdf 342 kB)
- Responsive Repairs Policy (pdf 422 kB)
- Unreasonable Communication Policy (pdf 373 kB)
- Voids Policy 2025 (pdf 378 kB)
- Vulnerability and Additional Needs Policy (pdf 376 kB)
Strategies
- Building Safety Strategy (pdf 565 kB)
- Council Housing Asset Management Strategy (pdf 1.7 mB)
- Customer Experience Strategy (pdf 1.2 mB)
- Customer Experience Strategy (Infographic Summary) (pdf 1.4 mB)
- Knowledge Information and Data Management Strategy (pdf 2.1 mB)
- Voice of the Customer Framework (pdf 904 kB)