Complaints feature heavily in each of our tenant newsletter editions.
Whilst the purpose of making a complaint is to put something right for the individual, it is important for us to ensure we are learning from complaints and reflecting on this to our customers.
Take a look at some of our recent newsletter articles below.
2024
Complaints Article – SCH News Spring 2024 (pdf 6.4 mB)
2023
Complaints Article – SCH News Winter 2023 (pdf 7.9 mB)
Complaints Article – SCH News Autumn 2023 (pdf 9.6 mB)
Complaints Article – SCH News Summer 2023 (pdf 9.3 mB)
Complaints Article – SCH News Spring 2023 (pdf 5.2 mB)