March 9, 2021

Our customers are at the HEART of everything we do.

That’s why we are excited for our STAR survey to start on Monday 22 March.

STAR is a survey used by lots of housing providers across the country. It will ask you your thoughts on your home, neighbourhood and the services provided by us.

This survey will give you a chance to provide honest feedback on our services.

We understand it has been a very tough year for us all these last twelve months and our services have not been running at 100 percent but we are working very hard to improve on this.

That is why your feedback is very important to us as it will help us to understand what we are doing well and where you think we can improve.

One area in particular that has been effected during the pandemic is our Contact Centre. They have received a record number of calls following changes to our services.

We do have additional options available to you that are available 24 hours a day. Take a look at the list of digital ways to communicate with us below.


Here on our website you will find lots of useful information which may provide you with quick and easy answers to your questions. Always visit our website before calling because it may save you a lot of time! If you spot something missing on our website, or need more information to be added, let us know.

Social Media

Stay up to date with the latest news and information by following us on social media. We share live updates, as and when they happen, so you can stay well informed.

My SCH Account

Sign up to My SCH Account. It will give you easy access to our services, 24/7! Once you have registered you can:

  • Check your rent balance
  • Make a payment
  • Update your personal details
  • See a breakdown of current charges