May 18, 2020

Later this year we will be rolling out a series of new Service Standards for all our residents. These are our commitments to you and what you can expect from the services we deliver.

Click here to view a short video about Service Standards.

We have listened to the feedback you have given us over the past year, both in phone surveys and online through Share Your Views.

We will also look back on your complaints and messages of thanks to make sure that these are also reflected in the Service Standards.

All of these things help us understand what is important to you. We will then be able to deliver Service Standards that are meaningful to all our customers.

There is still time for you to share your feedback with us. Let us know what is important to you by completing this survey.

Or email your thoughts and ideas to

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