SCH Services

Last updated Thursday 21 May 2020

As the situation changes we will continue to monitor our services and assess how we deliver them to you. We will make sure our most essential services are provided to you in the most effective way they can.

Below is information about our services and how they are impacted by the Coronavirus.

Essential Services:

We are now carrying out essential repairs only. To see a full list of essential repairs click here. For further information about routine repairs, click here.


SCH Wellbeing
We are attending to:

If you are a Wellbeing service user, we will be providing welfare calls to check you are well and if you need any support.


We will continue to provide a service to those who are at risk of homelessness or are already homeless. The Housing Options team will provide telephone assessments to customers seeking advice or assistance about their housing needs. Unfortunately, we will no longer be able to offer a home visit.

If you are aware of any issues with your current accommodation, please click here.


Contact Centre
Our Contact Centre is currently prioritising calls in three key areas. These are:

1)         Emergency repairs
2)         Wellbeing service
3)         Homelessness

From Monday 20 April we will be temporarily reducing our Contact Centre hours from 8am-6pm, to 9am-5pm. This will help us to carry out additional welfare calls to our more vulnerable customers who we must prioritise at this moment in time. You can read more about this here.

How to contact us
Please only contact us if it is absolutely necessary. Our Contact Centre is still operational for essential calls only.

Get in touch:

Please remember, you can check your rent account and make a payment through My SCH Account.  The facility to report a repair has currently been suspended.

The coronavirus pandemic is changing every day and we continue to follow the advice from Government and Public Health England.


Other SCH Services:

Rent team
We understand this may be a very difficult financial time for some of our residents.  If you fear a reduction in your income, please click here. There are many ways to pay the rent please click here for more information.


Money advice
We are continuing to have discussions with residents who have affordability issues. For further advice and guidance, please click here.


Customers on our waiting list and new lettings
Our Housing Register has been suspended. There will be no properties for applicants to bid on and we will not be allocating properties at this time.


Neighbourhood services
All routine visits for tenancy management matters, including reports of low-level antisocial behaviour, have been suspended. We will contact you by telephone, email or writing to follow up your enquiry. We will continue to investigate serious antisocial behaviour.


Safer homes
We are still carrying out the following safety checks where they are needed:


Improvement works
All routine improvement works to homes have now been suspended.


Minor and major adaptations
Minor and major adaptation works have been suspended, apart from where critical work is needed.


Empty homes
We are continuing work on a small number of our empty homes so we can provide temporary accommodation where it is needed.


Better Places
The team will be monitoring offensive graffiti and removing on an exception basis. They will also be carrying out pest control functions.


Solihull Home Options Office (Coppice Way)
Our office at Coppice Way is closed and we are carrying out homeless assessments over the phone. If you are facing homelessness or are homeless already, please call 0121 717 1515.


Cash Payments
We will no longer be able to accept cash payment at our offices. There are many other ways you can make a payment to us. Please click here for more information.


Temporary accommodation
We will continue to provide temporary accommodation to those who need it.


Supported housing
We will continue to provide as much support as we can to all residents in our supported housing schemes. All community events at Saxon Court have been cancelled.


Our Handyperson Service will be focusing on priority works only.


High rises
We will continue to carry out the key safety checks, maintaining safety measures and looking after the bin chutes. Please contact us if there are any problems you think we need to attend to in the communal areas of your block.


We understand that the coronavirus may be causing worry for some leaseholders, especially the uncertainty of what impacts it will have on you. To see what financial entitlements you may be eligible for, please visit We also have a dedicated Money Advice team that can offer you information and support, to contact them please call 0121 717 1515.

The impact of Coronavirus is also affecting the way we are now communicating with you. As you are aware, you should be receiving the quarter one invoices with the new amounts to pay for the forthcoming financial year. However, we are unable to get these out to you on time in a paper format.  For April your current Direct Debit payments will remain the same and we will recalculate your Direct Debit for your property to cover the year from 01 May 2020.

If you have any questions about this please call 0121 717 1515 and ask to speak to the Rent Control Team.


Garage lettings have been suspended.


Mutual exchanges
Mutual exchanges have been suspended.


Bulky Waste Collection
We will be offering a reduced service and will attend to urgent collections only. For more information about urgent collections, please call 0121 717 1515.


Community Halls
All normal activity at our community halls has had to stop. The only exception is the foodbank at Auckland Hall which is continuing to operate.


We are launching more engagement activities you can get involved in, look out for more information on social media pages.