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Our contact centre is accredited by the Customer Contact Association (CCA).
CCA Standard© is an operating guide designed to help organisations deliver increased levels of efficiency and customer service. It looks at achieving consistency through standard processes, which are non-prescriptive, whilst allowing complete freedom for commercial decision-making.
Contact centres are independently assessed by approved accreditation bodies and recommendations for accreditation are approved by CCA Standards Council.
Our contact centre was first awarded accreditation in 2005 and has successfully been accredited every year since.
Solihull Community Housing Endeavour House Meriden Drive Solihull B37 6BX
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