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SHO Survey 2011
Solihull Home Options (SHO) Satisfaction Survey
We would like to hear about your experiences in finding a home through Solihull Home Options (SHO). Please give us additional comments and let us know what we did well and how we can improve. All boxes highlighted in yellow, will need to be completed When you have completed all the questions please press the submit button at the end of the page.
Making your housing application
1.  When your application was approved, did you receive a letter stating which band you had been given?
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2.  Was the information explaining why you had been given this band clear and easy to understand?
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clear Would you like us to contact you to explain further?
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Property/Adverts information
3.  Are there any additional details you would like to see on the property advert/information to help make your decision on what property to place a bid on?
clear Please tell us what extra details you would you like to see?
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Making a bid - Satisfaction with the service
4.  What is the most important factor to you when placing a bid?
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clear Other comments
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5.  How easy did you find bidding for a property?
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clear If you find the bidding easy just type 'O' in the box to move to the next question. If difficult, please tell us why?
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6.  Overall how satisfied are you with your experience in finding a home through Solihull Home Options?
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clear If you are satisfied please just type 'O' in the box to move to the next question.If dissatisfied, please tell us why?
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clear Tell us what we did well or how we can improve the service?
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Personal Profile
clear If a phone survey please extract this information off Keyfax
clear What survey method have you used?
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clear Date survey sent out (type in month/year eg Feb 2011)
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clear Date survey received or performed (type in month/year eg Feb 2011)
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clear Name
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clear Property no.
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clear Street name
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clear Post code - First 3 characters only (eg B36 or B37 or B90 etc)
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clear Contact number
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clear Gender
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clear Age
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clear Do you consider yourself to have a disability?
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clear What is your ethinc group ?
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clear Other details - White British - 'English', White non uk - 'Polish' or Travellers - 'Irish'
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Office use - Actions taken
clear What action has SCH taken with the comments made on the survey?
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clear Please record the outcomes for the customer
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We promise only to use your information strictly within the data protection act 1998.
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