Your feedback is very important to us. It helps us to shape the way we deliver our services.
If you want to make a complaint, compliment or comment, please use this online form.
If you would like to comment on any of our services you can by:
We have a number of ways to collect
customer feedback and measure satisfaction including:
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a regular, independently organised customer satisfaction survey - our last STATUS survey was
in 2008 and we will have another one later this year
-
telephone, postal and online surveys on a minimum of 10% of completed repairs
-
telephone and online surveys to find out about the quality of the call handling and repairs
services delivered 'out of hours'
-
telephone and online surveys to find out what new tenants think about properties they have
just moved into
-
follow-up calls and online surveys to customers who have reported anti-social behaviour to
check that it is now resolved
-
we are also developing a number of online customer
surveys
Having an influence
There are a number of ways you can have your say and influence the service you receive and the
policies we work to, including:
-
informally networking, for example talking to your neighbours or other local group
members
-
completing written or telephone surveys
-
participating in the Solihull 100 club - a group of residents who comment on new procedures
and policies by post or on the telephone before changes are implemented
-
attending ad hoc consultation or working groups
-
attending meetings on a more regular basis as part of a panel or forum
-
joining panels and even standing for election to represent other residents on Solihull
Community Housing Board
For further information about having an influence see our section on getting involved.