This page gives the normal opening times of our area-housing offices and telephone contact
centre. Visit the bank holidays page to find out what
days we are closed because of bank holidays.
We have several offices in the borough where you can see an advisor face to face. Please go to
the bottom of this page and click one of the links to find the address and opening times of your
nearest office.
Contact centre
Our contact centre handles all your enquiries by phone, text and email.
We are open Monday to Friday from 8am to 8pm and on Saturday morning from 8am to 1pm.
When we are closed emergency phone enquiries are automatically transferred to our out-of-hours
call-handling service, which means you can report an emergency 24 hours a day.
If you phone with a general enquiry outside of office hours, we will ask you to call back when
we are open. Don't forget all the different ways you can contact us.
Selected items