Service standards

This page is about the quality of service you can expect from us, our commitment to treating you fairly, and how you can give us feedback on the services we provide.

This page contains the service standards for:

• Antisocial behaviour
• Applying to buy a council property you rent
• Communicating with all customers effectively
• Confidentiality and data protection
• Customer satisfaction, feedback, complaints and compliments
• Estates
• Helping to stop you falling behind with rent or service-charge payments
• Home contents insurance
• Improving our service
• Leaseholder services
• Making a homeless application
• Repairs, major repairs and improvements
• Safe and Sound
• Tenancy management
• The quality of service you can expect from us
• Treating people fairly

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